And when to use ‘em!
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Email is our jam because it allows us to streamline our conversations & easily reference them later. This will probably be your most used form of communication. General planning questions, updates, contract reviewals, timeline changes, etc. can all be done through email. Response times can range between 24-72 business hours, pending our event calendar.
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Have a quick update, question or problem that needs an immediate response? Running late to our meeting? Need our opinion on something or want to share photos from your makeup trial? (you look gorge, btw) We're here for it all, & text is the easiest for these scenarios! Standard response times for text are usually within 24 business hours, pending our event calendar.
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Phone calls are the vibe when there are a ton of updates to go over, information is needed immediately, or when something may be a little too complicated to explain over email. Because you're worthy of the red carpet treatment, we ask that all phone calls be scheduled in advance. Random, unscheduled phone calls might catch us knee-deep in wedding magic, and you deserve our full attention!
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Virtual & in-person meetings are helpful for many of the same things as phone calls, & we love seeing your beautiful faces, too. Additional meetings requested outside of standard package inclusions must be scheduled at least 3-days in advance & is subject to your planners availability. Occasionally, in-person meetings can be accommodated if the client requests, or if the planner feels it’s in the clients best interest.
We believe that custom badassery & personalized, guided conversations are essential in executing your dream day. Because of that, we ask you to help us make the most of your planning sessions by following the guidelines below.
Punctuality
Life happens! We're cool with a 15-minute grace period for late arrivals, but keep us in the loop. We try to be flexible with availability, but we may not always have the option of extending our time together outside of the scheduled meeting end-time. If you think you may exceed the 15-minute grace period or we are unable to accommodate a full hour together with your late arrival, your Planner may find it in your best interest to reschedule for another day/time.
Additional Guests
We totally dig hanging out with your crew, but when it comes to these planning shindigs, it's best to keep the guest list tight. Adding extra folks can sometimes turn our cozy brainstorm sessions into a full-blown circus--minus all the cool shit. It's not that we don't love ya, it's just that too many cooks in the kitchen can make it hard to whip up a delicious meal. If you’d still like to add a guest to your meeting, please let your Planner know prior to your scheduled meeting time.
Here’s the deal—communication is a key ingredient in our special sauce & the BIGGEST contender to an epic wedding day. Because of that, we will always keep it real[istic] with you & help to provide educated solutions when necessary. Likewise, we have an open door policy for all our couples & encourage respectful, honest & direct dialogue throughout our journey together. Not to get cheesy, but we really care about making this awesome for you.
